Theoretical and pedagogical issues in computer-mediated interaction and instruction: Lessons from the use of a collaborative ins

This case study evaluates an innovative piece of software called GroupShare that was used in an undergraduate communication course in the Fall of 1998. GroupShare is a web-based custom software package that provides students working in anonymous groups with asynchronous communication capabilities and text-based information sharing functions for use in the completion of class assignments. Longitudinal data from this study show that users became highly proficient in the use of the software, found it valuable as a collaborative tool, and formed ties within their groups. Satisfaction with group processes and outcomes, and enjoyment of the process of working together, increased over time, although the difficulty and complexity of assignments was related to lower levels of satisfaction and enjoyment. Results from this study highlight issues in the implementation and the use of advanced, computer-based communication, group processes and the implementation of innovations.